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The elephant in your retrospectives

The elephant in your retrospectives

Every team has “elephants” — those lingering issues that eat away at moral, invade 1:1s, and haunt the team for months (and years) on end. The thing will not budge no matter how much we talk about it, no matter how many processes we throw at the problem....
Marcus Blankenship on How to Fake Excellent 1:1s

Marcus Blankenship on How to Fake Excellent 1:1s

“When things are going wrong, the common denominator is unstructured, low-substance hit-or-miss communication.” – Bruce Tulgan, The 27 Challenges Managers Face One-on-one meetings between you and your direct reports are the cornerstone of your leadership...
The Problem with “Underpromise, Overdeliver”

The Problem with “Underpromise, Overdeliver”

Underpromise, overdeliver: Set reasonable expectations and knock them out of the park. The saying has become something of a mantra when it comes to delighting customers — these promises arise out of split-second decisions when communicating directly with customers....
Scaling Traps: Where Intuition Can Lead You Astray

Scaling Traps: Where Intuition Can Lead You Astray

We often fail to look beyond our intuitive notions of scaling. We assume that adding a management layer will create leverage. Instead, it adds more signal to the noise. We assume that by hiring more people, we will “go faster.” Instead, we slow down. So one of the...