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This week: Why you should expose developers to customer pain, how to build the perfect release deck, a culture clash that often goes unrecognized, how to (effectively) ask engineers questions
James Sinclair on how companies can ship high quality software faster—by exposing developers to customer pain.
John Witchel, founding CTO at Prosper, with a practical guide to building the perfect release deck—so you can communicate effectively and help the rest of the company quickly understand the updates your team has made.
Have you ever been told you’re “too direct?” Or, on the other side, do you think others are often too confrontational? Katherine Wu, an engineer at Heroku, on the differences between Ask vs Guess Cultures—a clash that isn’t often recognized, yet causes quite a bit of tension and frustration.
Engineers are notoriously hostile to people who seem to be unwilling to think or to do their own homework before asking questions. Eric Steven Raymond on the smart way to ask a question in order to get a rapid and responsive answer.
Ben Thompson is a co-founder at GitPrime where he leads design and customer experience. He is a Y Combinator alumni, with a background in product design, branding, and UX design. Follow @thebent on Twitter.
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