To package a great UX, start with your development team
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This week: Manager resources from Google, shipping small diffs, ageism in tech, culture of customer success.
In 2002 Google ran an experiment where they tried a flat organization without any managers. It didn’t go well. Here’s what they learned, along with resources they’ve made public to develop effective managers.
Because the last thing you changed is probably setting those fires.
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Ben Thompson is a co-founder at GitPrime where he leads design and customer experience. He is a Y Combinator alumni, with a background in product design, branding, and UX design. Follow @thebent on Twitter.
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